AI-Native Ticketing
For Software Teams
AI on every ticket. Auto-draft replies, millisecond full-text search, knowledge base integration, and intelligent workflows — help your support team resolve issues faster, not get slowed down by process.
Support Workflow Designed for Modern Software Teams
Foxdesk isn't a traditional helpdesk. It's an AI-native ticketing platform purpose-built for software products and SaaS teams. From issue submission and knowledge base search to AI-assisted replies and automated workflows — your entire support workflow is powered by AI.
AI Native
AI is built into the architecture, not bolted on. Supports RAG, MCP, Skills, and more — designed from the ground up with AI at its core.
Agentic RAG
Combines AI agents with Retrieval-Augmented Generation to proactively search your knowledge base and ticket history, delivering context-aware solutions automatically.
Developer Friendly
Easily integrate with your existing Agent, Claude CLI, and other enterprise architectures. Full REST API and SDK let your team build tailored workflows.
One platform for all your support tickets
AI-Assisted Ticket Handling
AI learns from your knowledge base and ticket history to draft replies in seconds, summarize key issues, and auto-generate ticket titles. Let your team focus on what truly matters.
Quick Ticket Creation
Submitting a ticket shouldn't be a hassle. Customer email, API integration, AI auto-generation, and a zero-registration portal — get every issue into your workflow fast.
Millisecond Full-Text Search
Search any ticket, conversation, customer info, or knowledge base article in under 5 ms. Powered by Meilisearch for lightning-fast results across your entire system.
Smart Folders
Build dynamic ticket views with conditions. Unreplied over 24 hours, high-priority bugs, VIP customer issues — auto-organize tickets so your team sees what matters most.
Multi-Language Support
Serve global customers in 8 languages with fully localized UI, email notifications, and AI knowledge base.
Granular Permissions & Multi-Tenancy
Full access control at team and inbox level. Team permissions, inbox access control, and multi-tenant isolation — keep your data secure and your organization clear.
Redefine Your Support Workflow
Foxdesk brings AI, knowledge base, and ticketing together in one platform. Resolve issues faster, reduce repetitive work, and deliver a better customer experience.